VICTORY!

Hi Brian

Maintenance confirmed that when they repaired the side door it was operable and could be opened at the time.

FYI, maintenance provided us with another picture which was taken back in September 2008 before the door was repaired. However, as a gesture of good will, we will credit your account for the legal fees and repairs to the broken door in order to foster good relations and in the hopes that the house will be treated more kindly in the future.

Thank you.

Yours Truly,

Michelle

Note how they never admitted that they were wrong. Like they were doing us a favor by not charging us their legal fees. Either way I'm very pleased that I won. But it wasn't without the help of my free lawyer Gayle "The Hailstorm" Lawyerlady who referred to my emails as "brillant". This calls for a celebration tune.